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Version: 3.1

Change your password

Overview​

This flow describes how you change your own password in Care. It covers a change from your user profile, and a reset when you forget your password.

Note: Care has no option for an administrator to reset the password of another user. Only the owner of the account changes or resets a password.

Pre-requisites​

  • If you change your password from your profile, you are signed in as yourself.
  • If you reset a forgotten password by email, you know your username.
  • If you reset a forgotten password by phone, you know the phone number on your account.
  • You have the permissions listed below.

Permissions​

PermissionAccess
None. Care lets the owner of the account change the password.Lets you change or reset your own password.

Steps​

A. Change your password when you are signed in​

1. Open your profile page​

Go to your profile page. The Reset Password section shows only on your own profile.

Note: You cannot change the password of another user from their profile.

2. Open the password form​

Click Update Password.

3. Enter your passwords​

Complete the fields in the form.

ComponentsWhat it captures
Current PasswordYour current password.
New PasswordYour new password. It must have at least 8 characters, one upper case letter, one lower case letter, and one digit. It must be different from the current password.
Confirm New PasswordThe new password again. It must match the New Password.

Note: Care shows a checklist below New Password. Each rule turns green when the new password agrees with that rule.

4. Save the new password​

Click Update Password. To stop the change, click Cancel.

B. Reset a forgotten password before you sign in​

Go to the sign-in page. Click Forgot password?. Enter your username. Click Send Reset Link.

Note: Care sends the email only if the username exists. The screen shows the same message for a username that does not exist.

Note: If you cannot open your email, click Can't access your email?, then Reset using phone number. Care sends a one-time password to the phone number on your account.

Care sends an email with a link to set a new password. Open the link.

Note: The link expires after a set number of hours. Your deployment configures this period.

7. Set your new password​

Enter your new password. Confirm the new password. Click Reset.

Expected Outcome​

  • Care updates your password.
  • Care shows the message "Password updated successfully" for a change from your profile.
  • Care shows the message "Password Reset successfully" for a reset from the sign-in page.
  • You sign in with your new password.

Concepts:

Flows: